The Pool Manager is responsible for the day-to-day operations and safety of the indoor/outdoor pools, hot tub room, fitness room, (2) tennis courts, play area and locker rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide working leadership and direction to all aquatics staff to ensure compliance with safety policies and standard operating procedures.
• Responsible for aquatics hiring processes including review of applications, conducting interviews and completing corresponding paperwork.
• Responsible for scheduling, time approval and monitoring labor of associates.
• Will train and monitor aquatics staff to guarantee all department / resort / company policies, procedures and safety rules are followed at all times.
• Facilitate a team environment to deliver superior customer service and ensure complete guest satisfaction.
• Maintain a positive, professional and respectful attitude toward guests, coworkers and management.
• Walk the area as required to monitor activities, provide instructions, and prevent accidents.
• Caution swimmers regarding unsafe practices and safety hazards, enforce pool rules and regulations.
• Rescue swimmers in danger of drowning by performing skills including, but not limited to: aquatic rescue, First Aid, CPR and contact of emergency medical services.
• Respond to all other illness and injury incidents around the entire pool facility immediately and appropriately.
• Demonstrate a firm, fair, consistent and courteous attitude in order to gain the respect and cooperation of the public.
• Maintain a clean, safe and orderly pool including: Deck, Aquatics Desk, Locker Rooms, play area, fitness center and restroom facilities.
• Perform pool chemical checks at designated times and keep accurate records of pool usage, chemical levels, pool closures etc.
• Rotate between lifeguarding duty and aquatics desk as required.
• While working at Aquatics Desk, register guests and handle cash / merchandise transactions as outline in Resort or Company policies.
• Attend and participate in all Mandatory Staff Meetings and Trainings.
• Cooperate / communicate with team members and adhere to rules / regulations to ensure successful operation of the pool facility.
• Maintain a professional appearance and demeanor, including abiding by uniform requirements.
• All other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to react calmly and effectively in emergency situations. Good decision-maker.
• Excellent communication skills, both verbally and in writing.
• Maintain personal physical endurance and agility necessary to perform job functions.
• Must have the physical and mental conditions necessary to be able to properly and timely perform emergency rescue, as trained by ARC (American Red Cross) and AHA (American Heart Association).
• Ability to follow and accomplish technical and complex instructions and procedures.

EDUCATION and/or EXPERIENCE

• High school diploma or GED equivalent.
• Minimum 3-year pool management experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

• ARC (American Red Cross) Lifeguarding Certification Required
• ARC (American Red Cross) First Aid Certification Required
• ARC (American Red Cross) CPR/AED for the Professional Lifeguard Certification Required